IVR/Contact Center Committee
July 26, 2023
Meeting Materials
IVR-Contact Center Committee Notes 07-26-2023
REVISED - IVR Contact Center Committee Meeting 07-26-2023
SCR CA-265141 -Inbound IVR - Set the Max Attempts for Authentication to 1
CER CA-257478 - Santa Barbara AWS Reporting Queue Limits
SCR CA-255980-Inbound IVR Informational Messages for PHE
SCR CA-265140 - Contact Center IVR - Update Authentication handling for Existing Cases with No Active Programs
Additional Information: