IVR/Contact Center Committee
January 24, 2024
Meeting Materials
IVR Contact Center Committee Meeting 01-24-2024 
IVR-Contact Center Committee Notes 01-24-2024 
SCR CA-260329 - Add Outbound Call Option on Electronic Signature Page 
SCR CA-271731 Remove TS Transcription 
SCR CA-272531 
SCR CA-272600 
SCR CA-272764
CER CA-268487 
CER CA-268580 
CER CA-270514 
CER CA-271325 
CER CA-271373 - LA - CSC IVR Call Limtis 
CER CA-271375 - LA - Copy Teams from AWS to eCCP 
CER CA-271747 
CER CA-271755 
CER CA-271756 
CER CA-271757 
CER CA-271791 
CER CA-271792 
CER CA-271793
Additional Information:

Ask CalSAWS

Have CalSAWS Project questions or concerns? Our team is here to help!

  • For questions or concerns about the following topics, contact your local county office (use this link to find contact information for your county office):
    • Your case or benefits
    • Using BenefitsCal or CalSAWS
    • BenefitsCal or CalSAWS system functionality
    • Support with a customer's case (for Community Based Organizations)
  • For questions about careers, contact Careers@CalSAWS.org
  • For questions or concerns about other topics, click here to submit to AskCalSAWS.

For the best results, using Google Chrome is recommended. Internet Explorer is not a supported browser for this feature.